Through a partnership with the Louisiana office of Tourism, LTA is excited to offer an annual certification program for state and regional travel counselors, as well as our front line employees in hotels, attractions and restaurants. Through three educational sessions (two virtual; one in-person), participants will learn about customer service, hear from leaders in the state travel industry, explore their personal growth process, learn how to navigate Louisiana tourism resources and connect their jobs with their community. After completing a national certification test, participants will graduate from the program as one of Louisiana’s “Certified Travel Specialists.”
April 24, 10am-11:30am *virtual
Elevating Customer Experience
Bob Pacanovsky
October 23, 10am-11:30am *virtual
Customer Service Through Generations
Julie Couret
(course test to be completed at this time)
August 28, 12:30-1:45pm *at Summit
The Investment in Customer Experience
Bob Pacanovsky
